Privacy Policy

Effective date: 25 September 2025
This privacy policy explains how SkillAddicts s.r.o. collects and uses your personal data when you visit and shop at https://yoyofactory-europe.com/.

Our online store, account area, and customer support at yoyofactory-europe.com.
Connected services such as payment processing, shipping, analytics, and marketing emails.

Account data. Name, email, password, country, language.
Order and delivery data. Billing and shipping details, items, prices, tax, IP for fraud checks.
Payment data. Payment method, status, transaction IDs. We do not store full card numbers.
Communication data. Emails, chat messages, support tickets, survey responses.
Device and usage data. IP address, device type, browser, pages viewed, store preferences.
Cookies and similar tech. See Cookies section.
User content. Product reviews, questions, uploaded media.
Marketing preferences. Newsletter opt in, campaign interactions.

To process your orders and deliver goods. Contract.
To provide your account and customer support. Contract and legitimate interests.
To take payments and handle refunds. Contract and legal obligation.
To prevent fraud and secure our services. Legitimate interests.
To run analytics and improve the store. Legitimate interests and consent where required.
To send marketing with your consent. Consent. You can unsubscribe at any time.
To meet tax and accounting rules. Legal obligation.

We use third party processors to take payments. Details are shown at checkout.
We receive payment status and transaction IDs from these providers. We do not store full card data.
Each provider acts as an independent controller for its own antifraud checks.

We share delivery data with carriers so your parcel arrives. This includes your name, address, phone, email, order ID, and parcel contents value where required for customs.
Typical carriers include Packeta, GLS, Fedex and other courier partners, depending on your chosen service.

We use Google Tag Manager, Google Analytics and Hotjar to understand traffic and improve the site.
Data sent to these services may include truncated IP, device data, and event data. Consent applies where required.

Service emails. Order updates, account, and security. You receive these as part of the service.
Marketing emails. Only if you opt in. Unsubscribe links are in every message.
Emails are sent through our store platform or an email service provider.

We share data with:

We do not sell personal data.

Some partners process data outside the EEA and UK, for example providers based in the United States.
When this happens we use legal safeguards such as Standard Contractual Clauses and additional measures.

Orders and invoices. 10 years or as required by Czech tax law.
Account data. While your account is active. Deleted after 24 months of inactivity.
Support tickets. 3 years after closure.
Marketing data. Until you opt out or after 24 months of no activity.
Cookies. See cookie banner for lifetimes.

Subject to legal limits you have these rights:

To use your rights, contact us. We respond within one month.

Our store is for customers aged 15 and over.

We use technical and organizational measures to protect data. Encryption in transit, access controls, backups, monitoring, and staff training.

Our site may link to third party pages. Their privacy terms apply there.

We update this policy when needed. We will post a new version with a new date.

Contact SkillAddicts s.r.o., Budečská 39, Praha 2, 12000, Czech Republic, +420 778 052 444.
You can also complain to the Czech data protection authority:
- Úřad pro ochranu osobních údajů, Pplk. Sochora 27, 170 00 Praha 7. www.uoou.cz.